CSE Training Workshops are designed for organisations looking to become accredited with the Customer Service Excellence Standard (CSE), who would like individuals within their teams who will be responsible for preparing for a CSE assessment to receive some CSE training.

The training is designed to give an operational knowledge of the concepts of CSE and the skills necessary to undertake the assessment process. The program will include insight into segmentation, benchmarking, customer journey mapping and the five criteria of CSE. Each delegate will develop an understanding of the CSE framework, put this into context, understand the business imperatives and acquire the skills necessary to successfully implement the program and maintain it.

A further workshop is on November 6th 2013 at G4S, 105, Southside, Victoria Street, London SW1E 6QT.

All materials, workbooks, lunch and evaluations are included in the cost of £162 (inclusive of VAT) per delegate. If you would like some of your staff to participate in a workshop or require more details please email cse@uk.g4s or telephone 0845 300 5172

CSE Awareness Events 2013

G4S Assessment Services are running complimentary events to raise awareness about the prestigious Government designed Customer Service Excellence (CSE) accreditation and how it can benefit organisations. This event is designed tocover everything you need to know to allow you to make an informed decision about whether the Standard is right for you and your organisation. The day will focus on;

  • An introduction and overview of the Standard
  • A detailed overview of the 5 Criteria
  • The certification process; how it works and what you need to do next
  • How CSE can benefit your organisation.

We are running this event on the following dates;

Date Location
February 11th 2014 NIHE – Belfast
2nd Floor, Housing Centre, 2 Adelaide Street, Belfast. BT2 8PB

To book a place for you and/or your colleague please contact us by email to Ingrid Lee, G4S Assessment Services Sales Manager at Ingrid.lee@uk.g4s.com.