M Assessment Services Ltd

M Assessment Services are the certification body who:                       

  • as Charter Mark Assessment Services (CMAS) have been involved as a certification body with Charter Mark for over 9 years;
  • offer an easy-to-use online application tool and have developed an online dynamic tool specifically for the new Customer Service Excellence ® standard;
  • can offer a range of assessment options tailored to fit each applicant, whether they are new to assessment for Customer Service Excellence ® or transitioning from Charter Mark;
  • produce performance compliance charts for corporate programmes to facilitate excellent management reporting;
  • can benchmark at organisation/sector/national level;
  • is supporting over 35 corporate programmes;
  • have conducted a large corporate programme which encompassed 68 single services;
  • has over 25 accredited assessors and certifiers, who are all CRB checked
  • are able to offer applicants real time gap analysis;
  • have invested time and resource into extensive research mapping documents to help current holders transition to the new Customer Service Excellence ® standard.
M Assessment Services are the certification body who have the technology and skills to help your organisation achieve the new Customer Service Excellence ® standard. 

Our Marketing Team would love to come and meet with you to discuss your individual requirements.  Whether you are a small single service (like a local authority service), or a large corporate organisation within either the public, voluntary or the private sector, please call us on 0845 300 5172 or e-mail us cse@m-assessment.com today.


M Assessment Services Ltd

Basepoint Business Centre

Oakfield Close


GL20 8SD


t: 0845 300 5172
w: www.m-assessment.com