RESOURCES

To help you develop your communications this part of our website highlights some useful resources to help you on your way.

Case Studies
We collect case studies from a wide range of public service organisations that have gone the extra mile to achieve Customer Service Excellence ® and wish to share their experiences.

Assessment and our Certification Bodies
In order for an organisation to be recognised as achieving Customer Service Excellence ® they must be successfully assessed against the standard by one of our four licensed certification bodies.

The Engage programme provides government communicators with a practical set of principles, tools, case studies and training materials to create engaging communication that puts the public at its heart.