COMMUNICATION TOOLS

You may just be starting out on the road to achieving Customer Service Excellence ® and want some help explaining to your board what it is and its benefits.

You may have just achieved Customer Service Excellence ® and want to celebrate your success and shout about your accomplishment.

Regardless of whether you are just considering it, or just having achieved it, this toolkit aims to help you communicate Customer Excellence Service effectively.

The toolkit includes:

• Fact file – Customer Service Excellence ® in a nutshell
• Frequently Asked Questions
• Communicating the message
• Resources
• Using the Customer Service Excellence ® hallmark

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