How much does it cost?

No two organisations are the same and no two assessments are the same - so, the costs involved vary. The exact cost depends very much on the individual circumstances of your organisation, to find out how much you will have to pay for your Customer Service Excellence ® assessment please contact the certification bodies.

How do I select a certification body?

We have licensed more than one certification body to give you choice, flexibility and to offer you value for money. It might, for instance, suit you to run an informal, mini competition between any two or more of the assessment bodies. On the other hand, it may be appropriate to engage any one of them without reference to the others. That is entirely up to you.

Do I need to run a procurement exercise?

Please note that each applicant organisation must make its own procurement decisions. You should refer to your own professional advisers on the law and any internal procurement procedures in particular.