The Customer Service Excellence ® brand idea is based on a hallmark - indicating quality and a distinguishing mark of excellence. In order for an organisation to be recognised as achieving Customer Service Excellence ® they must be successfully assessed and certified against the standard by one of our licensed certification bodies. Achievement of Customer Service Excellence ® is recognised by awarding the right to display the Customer Service Excellence ® hallmark.

Use and application of the hallmark are strictly governed by our brand guidelines, a copy of which is given to each organisation following their successful certification to the Customer Service Excellence ® standard. If you have recently received your Customer Service Excellence ® certificate and have not yet had your copy of our brand guidelines please contact your certification body.

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