SELF-ASSESSMENT

The Customer Service Excellence ® self-assessment tool supports the development of customer focus and the rigorous measurement of satisfaction in organisations.

It is designed to be used by individuals and teams as part of a process of continuous improvement which focuses on the use of the standard. The self-assessment tool can provide insight into your organisations’ current performance against the elements in the standard and you can use this information to determine an action plan for the future.

Start self-assessment