Customer Service Excellence
Customer Service Excellence aims to bring professional, high-level customer service concepts into common currency by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.
Getting Started
Here are some useful tips to set you on the road to achieving Customer Service Excellence in your organisation.
About the Standard
The Government wants services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision
Resource Centre
These are just a few of the concepts that underpin Customer Service Excellence. Some of these will be familiar but we also know that some may be new to you
Contact Us
Formal assessments for Customer Service Excellence are carried out by our licensed certification bodies