Certification Bodies

Formal assessments for Customer Service Excellence are carried out by any of the four licensed certification bodies. Each of these bodies can assess your organisation and, if you are successful, certify that you have achieved Customer Service Excellence. 

Customer Service Excellence is regulated by the United Kingdom Accreditation Service (UKAS).  Please note below the bodies that have UKAS accreditation for the scheme.


Assessment Services Ltd (UKAS accredited)

PO Box 14
NG31 0EL

tel: 020 3880 5059
email: cse@assessmentservices.com
web: www.assessmentservices.com

Centre for Assessment Ltd (UKAS accredited)

Centre for Assessment Ltd
Lee House, 90 Great Bridgewater Street
M1 5JW

tel: 0161 237 4080
email: cse@centreforassessment.co.uk
web: www.centreforassessment.co.uk

M Assessment Services

E1 Suites
3-6 Green Lane Business Park
Green Lane
GL20 8SJ

tel: 0845 300 5172
email: cse@m-assessment.com
web: www.m-assessment.com

SGS United Kingdom Ltd (UKAS accredited)

SGS House
217-221 London Road
GU15 3EY

tel: 01276 697715
email: Haider.ali@sgs.com
web: www.sgs.co.uk/cse