Getting Started

Are you interested in Customer Service Excellence and want to know how to get started? Here are some useful tips to set you on the road to achieving Customer Service Excellence for your organisation.

• Read and familiarise yourself with the Customer Service Excellence Standard. Get together with your colleagues to plan how you could use the standard and discuss with them how to take this forward.
• Investigate our formal assessment route. In order for your organisation to be recognised as achieving Customer Service Excellence you must be successfully assessed against the standard by one of our four licensed certification bodies.